Frequently asked questions from our support
Can I place an order over the phone?
Yes — you can place your order over the phone by calling us at +1 309-315-8421. One of our packaging consultants will walk you through box styles, materials, and pricing and get your order started.
Where are your printing shops located?
We are based in the USA and produce all custom packaging domestically. We ship free of charge to every US state as well as Canada.
What payment methods do you offer?
We accept all major credit and debit cards as well as bank transfer for wholesale orders. Your order enters production once payment is confirmed.
When will I receive an invoice?
An invoice is emailed to you automatically as soon as your order is confirmed and payment is received, so you have it on file before production begins.
Do I need to send proofs or sample files?
If you already have artwork or a logo, you can upload it when you place your order. If you don’t, our design team creates a free digital proof for you to review and approve before production begins.
Can I add my own design?
Yes — you can upload your own design files (AI, PSD, PDF, etc.) when placing your order, and our team reviews them for print-readiness before production starts.
Are you looking for new employees?
We occasionally have openings. If you’d like to join our team, email your resume to [email protected] and we’ll reach out if a suitable role becomes available.
I do not run a business. Can I order your boxes?
Yes, you don’t need to run a business to order. As long as your order meets our minimum quantity of 100 pieces per design, individuals are welcome too.
What is the minimum size of an order?
Our minimum order quantity is 100 pieces per design.
How should the boxes be stored?
Keep your boxes flat, stacked in a cool, dry place away from direct sunlight and moisture. This keeps them ready to use whenever you need them.